Challenge
Chicago Transit Authority (CTA) needed tailored digital transformation solutions for HR processes: The Chicago Transit Authority (CTA) stands at the forefront of urban mobility, operating the nation’s second-largest public transportation system. Serving the vibrant city of Chicago and 35 surrounding suburbs, CTA’s buses and trains form the lifeline of transportation, operating 24/7 to provide 1.7 million rides on an average weekday. With a fleet of 1,800 buses traversing 140 routes and 1,450 train cars journeying across eight routes, CTA connects millions of commuters to their destinations, boasting a network of 144 stations within Chicago.
Driving Innovation and Efficiency: In a bold stride towards modernization, the Chicago Transit Authority (CTA) embarked on a visionary project to revamp its operational landscape. Central to this endeavor was the upgrade of its Oracle E-Business Suite (EBS) application to a contemporary version, coupled with the implementation of a state-of-the-art talent management and recruiting application based on the Cloud. This multifaceted project represented a pivotal moment for CTA, requiring a delicate balance between embracing cutting-edge technology and catering to the unique operational intricacies of one of the nation’s busiest transit systems.
As the project unfolded, it became evident that navigating the complexities of software integration and user adoption would require a strategic approach and unwavering commitment. Krasan stepped into the fray as a trusted partner, bringing to the table a wealth of expertise and a nuanced understanding of recruitment management and software configuration. Our team embarked on a mission to guide CTA’s personnel through the intricacies of the Cloud-based application, ensuring a seamless transition while customizing processes to meet the organization’s specific needs. Additionally, we lent our technical prowess to support the upgrade of CTA’s Oracle EBS Application suite, collaborating closely with the HR department to define requirements and provide invaluable insights to the prime vendor.
Solution
Empowering Talent Management Excellence: Krasan stepped in as a trusted partner, providing a functional Taleo resource to steer the project to success. Our consultant brought a unique blend of deep expertise in recruitment management and software configuration, coupled with a nuanced approach to engage user Subject Matter Experts (SMEs) in adopting the new application while customizing processes to align with their specific needs. Additionally, Krasan lent its expertise to support the upgrade of CTA’s enterprise-wide Oracle EBS Application suite, assisting the HR department in defining requirements and providing technical consultants to facilitate a smooth upgrade process.
Outcome
Driving Seamless Transitions and Enhancing Confidence: Our collaboration with CTA and the prime vendor yielded remarkable results:
- Streamlined Processes and Enhanced Efficiency:
- Relieved HR personnel of cumbersome tasks, positioning CTA with a current version of software and driving operational efficiency.
- Building Confidence in Innovation:
- Instilled a sense of calm and confidence in the Taleo implementation, garnering trust from business users in the final product.
- Timely Upgrade and Implementation:
- Provided highly experienced technical resources that facilitated the on-time and on-budget upgrade and implementation of Oracle EBS and Taleo, respectively.
- Successful Completion of Projects:
- Completed the Oracle upgrade to a current version on schedule and configured the Taleo implementation to the satisfaction of the user community, marking a significant milestone in CTA’s journey towards innovation and operational excellence.
